天美传媒

Thursday 10th September 11.45am

Mobile network operators experiencing issues accessing Microsoft services

We are aware that customers of some mobile network operators including Three and Vodafone are experiencing issues accessing Microsoft services. If Three or Vodafone are your provider, you may experience difficulties accessing Microsoft services used by the university.

Thursday 3rd September 11.15

Microsoft Outlook on the web

Microsoft are currently reporting that some users may be unable to sign in to Outlook on the web. They are working to resolve the issue.

Multi-Factor Authentication Issue

Date: 27th August 09.25

Update 14:30

Some staff and students are experiencing issues with Multi-Factor Authentication (MFA), particularly when connecting to the VPN.
Only those who authenticate using SMS text messages or voice calls are affected.
Microsoft Authenticator has been the recommended authentication method for some time and is not affected by this issue.

If you are experiencing this problem, please contact the IDG Service Desk and we will help restore access as quickly as possible.

Please contact the IDG Service Desk for assistance. Their phone number is +44 (0)24 76573737 or you can complete the self service form -

We are sorry for any inconvenience caused.